Terms and Conditions

Lesson information

  1. In-person or online lessons are only available from Monday to Friday and are scheduled based on both teacher and student availability. Lesson times will be confirmed in UK time.

  2. Where a student has chosen their availability when making their booking, their lesson schedule will accommodate this unless the tutor is unavailable. If the tutor is not available due to other teaching or employment commitments during the student's selected availability, the student will be notified and a booking will not be confirmed until a suitable, alternative schedule has been agreed.

  3. Lessons that take place in public spaces such as cafes or a library are restricted to individual day-time business hours. 

  4. All individual online and in-person lessons require 24 hours of prior notice for cancellation, postponement or changes for a full refund. Sessions cancelled with less than 24 hours notice will be charged in full. Exchanges will be considered based on tutor availability and circumstances.

  5. Any online or in-person lessons cancelled by English with Amber will be entitled to a full refund or an exchange for a lesson at a later date.

 

Public Holidays

  1. No online or in-person lessons will be scheduled on UK public holidays.

  2. No online or in-person lessons will be scheduled from 24th December 2020 to 3rd January 2021. Lessons in the new year will resume from 4th January 2021.

 

Payments

  1. Payments must be made in full within 24 hours of receiving a lesson invitation and invoice. A full booking confirmation will only be sent when payment has been received. Payment details are provided on the invoice.

  2. Payment must include all bank transfer charges (including intermediary bank charges).

  3. For further details, please contact Amber at EnglishwithAmberUK@gmail.com

Refunds and cancellation fees

  1. All refunds will be made to the original fee payer only.

  2. If English with Amber cancels a lesson after a student's confirmed booking, English with Amber will refund all monies already paid.

  3. Any individual online and in-person lessons that are cancelled by the student with more than 24 hours prior notice are entitled to receive a full refund. (Excludes lessons booked within lesson packages.)

  4. Any individual online and in-person lessons that are cancelled with less than 24 hours notice will be charged in full and only an exchange for an alternative lesson at a later date will be considered. (Excludes lessons booked within lesson packages.)

  5. If a student has purchased a lesson package and wishes to cancel the package, they must do so at least 24 hours prior to the first lesson start date. If a student cancels a package with less than 24 hours of the first lesson start date, they will receive a refund minus an individual lesson rate (£16 for online lessons, £26 for in-person lessons).

  6. Once a student has completed 50% of their lesson package, any remaining lessons in the package will not be refunded if a student decides to cancel. Only exchanges for other lessons up to the value of the remaining package will be considered.

  7. If a student starts their lesson package but decides to cancel before they have completed 50% of the package, they are entitled to receive a refund minus the amount of any lessons already taken (£16 for online lessons, £26 for in-person lessons).

  8. Students must cancel any remaining lessons in their package with more than 24 hours notice of the next scheduled lesson. If a package is cancelled with less than 24 hours notice of the next scheduled lesson, students will be charged in full for that lesson and only lessons after this one will be refunded.

  9. All refunds will be made within 60 days of cancellation.

Attendance

  1. English with Amber fully expects students to notify the tutor if they believe they will be absent from a lesson for any reasons. If a student fails to attend a lesson without notifying their tutor, the lesson is non-refundable and will still be counted as a valid lesson. It will not be rescheduled.

Valid prices

  1. Prices are valid for courses commencing 1st September 2020. Prices are subject to change without notice and will be confirmed upon booking.

Photography & filming

  1. Students agree that photographs, videos, artwork or other works, as well as recorded or written testimonials may be used by English with Amber for promotional purposes including printed and online marketing materials and on any social media network without further consent or notification.

  2. If students do not wish to participate, English with Amber will respect their wishes but it is the student's responsibility to absent themselves from the photograph/video.

  3. Students under 18 are required to have parental or guardian permission before they can be featured in any photograph, videos or artwork. English with Amber will not allow under-18 student photography or filming in any lessons without formal written consent from the student's parent or guardian. 

Respectful behaviour

  1. English with Amber has a zero-tolerance policy for racism, discrimination, bullying and harassment in both a virtual classroom or in face-to-face lessons.

  2. English with Amber has the right to cancel or cut short any lessons with students who display unacceptable or unlawful behaviour. No refund will be given on any lessons cancelled for unacceptable or unlawful behaviour.

Force Majeure (circumstances beyond our control)

  1. In this agreement "force majeure" shall mean any cause beyond a party's control including, for the avoidance of doubt, acts of God, war, riot, civil commotion, compliance with any law or governmental order, rule, regulation or direction (including that of a local authority), accident, fire, flood, storm, pandemic or epidemic of any disease, terrorist attack, chemical or biological contamination.

  2. In the event of a force majeure arising which prevents or delays English with Amber's performance of any of its obligations under this agreement, English with Amber shall give you notice in writing specifying the nature and extent of the circumstances giving rise to the force majeure.

  3. Provided that English with Amber has acted reasonably and prudently to prevent and/or minimise the effect of the force majeure, English with Amber will have no liability in respect of the non-performance of such of its obligations as are prevented or delayed during the continuance of the force majeure. English with Amber shall use its best endeavours during the continuance of the force majeure to provide educational services (including by providing appropriate educational services remotely).

Variations and Applicability

  1. English with Amber's Terms and Conditions are applicable to all students, parents and guardians.

  2. The current English with Amber Terms & Conditions supersede any previous Terms & Conditions that were applicable at the
    time of student's booking. The most up to date terms and conditions can be found at www.englishwithamber.com.

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